In order to check the reason for the problem, you can click Tools > Instrument Explorer > find the instrument and highlight it, right click and click Instrument Information.
1. If you see only a red cross in the instrument information window, the issue is most probably due to Java. In order to solve the problem, please refer to topic under the same session Chart & News.
2. If you do not see red cross and you do not see a chart or streaming news loading under Instrument Information, it means that something is blocking the data. Resolution often is to add our chart and news url under trusted sites in Internet Explorer.